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Business Reforms for Getting Electricity

Positive= Doing Business reform making it easier to do business.Negative= Change making it more difficult to do business.

Afghanistan

DB 2012: Afghanistan made getting electricity easier by improving the efficiency of the electricity department in Kabul and introducing a new fee schedule for connections.

Albania

DB 2017: Albania made getting electricity easier by speeding up the process for obtaining a new connection.

Algeria

DB 2017: Algeria made getting electricity more transparent by publishing electricity tariff s on the websites of the utility and the energy regulator.

Angola

DB 2018: Angola made getting electricity easier by upgrading Luanda’s electrical grid, thereby reducing the time it takes for the utility to complete feasibility studies for new connections.

DB 2013: Angola made getting electricity easier by eliminating the requirement for customers applying for an electricity connection to obtain authorizations from the 2 utility companies.

Armenia

DB 2018: Armenia made getting electricity easier by imposing new deadlines for connection procedures and introducing a new geographic information system at the utility.

DB 2013: Armenia made getting electricity easier by streamlining procedures and reducing connection fees.

Azerbaijan

DB 2017: Azerbaijan streamlined the process of obtaining a new electricity connection by introducing an electronic capacity/availability of connection map, which reduced the time needed to determine new customer connection points.

Bangladesh

DB 2013: Bangladesh made getting electricity more difficult by requiring all customers to meet 7% of their electricity needs through solar energy, making it necessary to install solar panels.

DB 2012: Bangladesh made getting electricity more difficult by imposing a moratorium on new electricity connections from April 2010 to March 2011 because of an electricity supply shortage. This moratorium has led to long delays for customers and has increased the time to obtain an electricity connection.

Belarus

DB 2017: Belarus streamlined the process of obtaining an electricity connection by establishing a one-stop shop at the utility that fulfills all connection-related services, including the design and construction of the distribution line.

DB 2014: Belarus made getting electricity easier by speeding up the process of issuing technical specifications and excavation permits and by reducing the time needed to connect to the electricity network.

Bhutan

DB 2016: Bhutan made getting electricity easier by speeding up the process for obtaining a new connection.

Botswana

DB 2016: The utility in Botswana made getting electricity easier by enforcing service delivery timelines for new connections and improving the stock of materials for connection works.

Brunei Darussalam

DB 2018: Brunei Darussalam made getting electricity more difficult by increasing the number of procedures needed to obtain a new connection. At the same time, a new compensation scheme was introduced to incentivize the utility to improve reliability.

DB 2017: The utility in Brunei Darussalam streamlined the processes of reviewing applications, and the time to issue an excavation permit was reduced. In addition, Brunei Darussalam increased the reliability of power supply by rolling out a Supervisory Control and Data Acquisition (SCADA) automatic energy management system for the monitoring of outages and the restoration of service.

DB 2012: Brunei Darussalam made getting electricity easier by establishing a one-stop shop and reducing the time required to obtain an excavation permit.

Bulgaria

DB 2017: Bulgaria increased the reliability of power supply by implementing an automatic energy management system, the Supervisory Control and Data Acquisition (SCADA), to monitor outages and service restoration.

Burundi

DB 2014: Burundi made getting electricity easier by eliminating the electricity utility’s monopoly on the sale of materials needed for new connections and by dropping the processing fee for new connections.

Cambodia

DB 2016: Cambodia reduced the average frequency and duration of power outages experienced by a customer over the course of a year in Phnom Penh by increasing power generation capacity.

Canada

DB 2013: Canada made getting an electricity connection easier by reducing the time needed for external connection works.

Colombia

DB 2014: Colombia made getting electricity easier by opening a one-stop shop for electricity connections and improving the efficiency of the utility’s internal processes.

Congo, Dem. Rep.

DB 2015: In the Democratic Republic of Congo the utility in Kinshasa made getting electricity easier by reducing the number of approvals required for new connections and reducing the burden of the security deposit.

Costa Rica

DB 2016: The utility in Costa Rica made getting electricity easier by reducing the time required for preparing the design of the external connection works and for installing the meter and initiating the electricity supply.In addition, Costa Rica introduced a new law aimed at curbing power outages through the introduction of a compensation scheme for customers impacted by blackouts.

DB 2015: Costa Rica reduced the time required for getting electricity by improving the coordination between different departments at the utility.

Cyprus

DB 2016: The utility in Cyprus made getting electricity easier by reducing the time required for obtaining a new connection.

Czech Republic

DB 2017: The Czech Republic made getting electricity faster by designating personnel to deal with all incoming connection applications.

Dominican Republic

DB 2018: The Dominican Republic improved the reliability of electricity by investing in grid expansion, redesigning network zoning and setting up a power restoration squad to respond to outages.

DB 2017: The Dominican Republic made getting an electricity connection faster by reducing the time required to approve electrical connection plans.

Ecuador

DB 2014: Ecuador made getting electricity easier by dividing the city of Quito into zones for the purpose of handling applications for new connections—a changethat improved the utility’s customer service—and by reducing the fees to obtain a connection.

El Salvador

DB 2018: El Salvador improved the reliability of electricity by introducing new software programs allowing better outage management and maintenance planning.

Eritrea

DB 2016: The Eritrean Electricity Authority stopped processing new electrical connections for the private sector in Asmara.

Ethiopia

DB 2012: In Ethiopia delays in providing new connections made getting electricity more difficult.

Gambia, The

DB 2012: The Gambia made getting electricity faster by allowing customers to choose private contractors to carry out the external connection works.

Georgia

DB 2018: Georgia made getting electricity more affordable by reducing the connection costs for new customers.

DB 2017: Georgia improved the reliability of electricity supply by introducing penalties for the utility for having worse scores on the annual system average interruption duration index (SAIDI) and system average interruption frequency index (SAIFI) than the previous year. Georgia also mandated the notification of customers by the utility of planned electricity outages.

DB 2013: Georgia made getting electricity easier by simplifying the process of connecting new customers to the distribution network and reducing connection fees.

Guinea

DB 2013: Guinea made getting electricity easier by simplifying the process for connecting new customers to the distribution network.

Guyana

DB 2012: Guyana made getting electricity more expensive by tripling the security deposit required for a new connection.

Hong Kong SAR, China

DB 2017: Hong Kong SAR, China, streamlined the processes of reviewing applications for new electrical connections and also reduced the time needed to issue an excavation permit.

DB 2016: The utility in Hong Kong SAR, China, made getting electricity easier by streamlining the process for reviewing connection applications and for completing the connection works and meter installation. In addition, the time needed to issue an excavation permit was reduced.

DB 2012: Hong Kong SAR (China) made getting electricity easier by increasing the efficiency of public agencies and streamlining the utility’s procedures with other government agencies.

India

DB 2017: India made getting electricity faster and cheaper by streamlining the process of getting a new commercial electricity connection. This reform impacts Delhi.

DB 2016: The utility in Delhi made the process for getting an electricity connection simpler and faster by eliminating the internal wiring inspection by the Electrical Inspectorate. The utility in Mumbai reduced the procedures and time required to connect to electricity by improving internal work processes and coordination.

DB 2015: In India the utility in Mumbai made getting electricity less costly by reducing the security deposit for a new connection.

Indonesia

DB 2018: Indonesia made getting electricity less costly by reducing connection and internal wiring certification fees. In Jakarta, getting electricity was also made easier after the utility streamlined the processing of new connection applications.

DB 2017: Indonesia made the process for getting an electricity connection faster by reducing the time for contractors to perform external work thanks to an increase in the stock of electrical material supplied by the utility. In Surabaya, getting electricity was also made easier after the utility streamlined the process for new connection requests.

DB 2015: In Indonesia the electricity company in Jakarta made getting electricity easier by eliminating the need for electrical contractors to obtain multiple certificates guaranteeing the safety of internal installations—though. The utility in Jakarta and Surabaya also increased the cost by introducing a security deposit for new connections.

DB 2013: Indonesia made getting electricity easier by eliminating the requirement for new customers applying for an electricity connection to show a neighbor’s electricity bill as a way to help determine their address.

DB 2012: Indonesia made getting electricity more difficult by increasing connection fees.

Iran, Islamic Rep.

DB 2015: The Islamic Republic of Iran made getting electricity easier by eliminating the need for customers to obtain an excavation permit for electricity connection works.

Iraq

DB 2017: The Ministry of Electricity made getting electricity faster by enforcing tighter deadlines on electricity connections.

Italy

DB 2018: Italy made getting electricity easier by streamlining the application process and reducing the time for the external works and meter installation.

DB 2013: Italy made getting electricity easier and less costly by improving the efficiency of the utility Acea Distribuzione and reducing connection fees.

Jamaica

DB 2018: Jamaica improved the reliability of the electricity supply in Kingston by investing in the distribution network through several initiatives, including the installation of smart meters and distribution automation switches.

DB 2015: Jamaica made getting electricity less expensive by reducing the cost of external connection works.

Kazakhstan

DB 2017: Kazakhstan streamlined the process of obtaining an electricity connection by eliminating the need for an official excavation permit and an inspection by the State Energy Supervision Committee. Kazakhstan also reduced the time needed to fulfill utility technical requirements and to sign supply contracts. The reliability of the power supply in Kazakhstan was also improved following the establishment of normative levels for the annual system average interruption duration index (SAIDI) and system average interruption frequency index (SAIFI).

Kenya

DB 2018: Kenya improved the reliability of electricity by investing in its distribution lines and transformers and by setting up a specialized squad to restore power when outages occur.

DB 2017: Kenya streamlined the process of getting electricity by introducing the use of a geographic information system which eliminates the need to conduct a site visit, thereby reducing the time and interactions needed to obtain an electricity connection.

DB 2016: The utility in Kenya reduced delays for new connections by enforcing service delivery timelines and hiring contractors for meter installation.

Korea, Rep.

DB 2013: Korea made getting electricity less costly by introducing a new connection fee schedule and an installment payment system.

Lao PDR

DB 2017: Lao PDR improved the regulation of outages by beginning to record data for the annual system average interruption duration index (SAIDI) and system average interruption frequency index (SAIFI).

Latvia

DB 2012: Latvia made getting electricity faster by introducing a simplified process for approval of external connection designs.

Lebanon

DB 2012: Lebanon made getting electricity less costly by reducing the application fees and security deposit for a new connection.

Liberia

DB 2013: In Liberia obtaining an electricity connection became easier thanks to the adoption of better procurement practices by the Liberia Electricity Corporation.

Lithuania

DB 2018: Lithuania made getting electricity easier by streamlining procedures and imposing deadlines for issuing internal wiring inspection certificates.

DB 2017: Lithuania made getting electricity faster by introducing time limits on the utility to conduct necessary connection procedures and lowering the connection tariff.

DB 2016: The utility in Lithuania has reduced the time of the connection works by enforcing the legal time limit to perform the external connection works.

DB 2012: Lithuania made getting electricity more difficult by abolishing the one-stop shop for obtaining technical conditions for utility services.

Macedonia, FYR

DB 2014: FYR Macedonia made getting electricity easier by reducing the time required to obtain a new connection and by setting fixed connection fees per kilowatt (kW) for connections requiring a capacity below 400 kW.

Malawi

DB 2015: Malawi reduced the time required to get electricity by engaging subcontractors to carry out external connection works.

Malaysia

DB 2014: Malaysia made getting electricity easier by increasing the efficiency of internal processes at the utility and improving its communication and dialogue with contractors.

Malta

DB 2016: The utility in Malta reduced the time required for getting an electricity connection by improving its supervision of trenching works.

Mexico

DB 2018: Mexico (Mexico City) improved the reliability of electricity supply by installing smart meters, extending the medium-voltage network and implementing a new system to remotely restore power service.

DB 2014: Mexico made getting electricity easier by increasing the efficiency of the utility’s internal processes and by enforcing a “silence is consent” rule for the approval of the feasibility study for a new connection.

DB 2013: In Mexico the distribution utility made getting electricity easier by streamlining procedures, offering training opportunities to private contractors, using a geographic information system (GIS) to map the electricity distribution network and increasing the stock of materials.

Moldova

DB 2017: Moldova streamlined the process of obtaining a new electricity connection by eliminating the need for new customers with a capacity of less than 200 kilowatts to obtain an inspection from the State Energy Inspectorate.

Mongolia

DB 2014: Mongolia made getting electricity easier by increasing the efficiency of the utility’s internal processes, enforcing time limits at different stages of the connection process and eliminating the fees for testing the installation.

Montenegro

DB 2018: Montenegro improved the reliability of electricity supply by implementing the Supervisory Control and Data Acquisition (SCADA) automatic energy management system and by beginning to record data for the annual system average interruption duration index (SAIDI) and system average interruption frequency index (SAIFI).

Morocco

DB 2016: The utility in Morocco reduced the time required for getting an electricity connection by providing fee estimates more quickly.

Mozambique

DB 2018: Mozambique reduced the time to get an electricity connection by streamlining procedures through the utility instead of different agencies. It also reduced costs by eliminating the security deposit for large commercial clients.

DB 2012: Mozambique made getting electricity more difficult by requiring authorization of a connection project by the Ministry of Energy and by adding an inspection of the completed external works.

Myanmar

DB 2016: The Ministry of Electric Power facilitated the process to obtain a new electricity connection in Myanmar by reducing delays through fewer approvals.

Namibia

DB 2013: Namibia made getting electricity easier by reducing the time required to provide estimates and external connection works and by lowering the connection costs.

New Zealand

DB 2016: The utility in New Zealand reduced the time required for getting an electricity connection by improving its payment monitoring and confirmation process for the connection works.

Nicaragua

DB 2014: Nicaragua reduced the time required for getting electricity by increasing efficiency in granting approval of the connection design and by informing the customer in advance what the amount of the security deposit will be.

Niger

DB 2018: Niger reduced the time to get an electricity connection by implementing a single window.

Oman

DB 2016: Oman improved the regulation of outages by beginning to record data for the annual system average interruption duration index (SAIDI) and system average interruption frequency index (SAIFI).

Philippines

DB 2018: The Philippines reduced the time to get an electricity connection by implementing a new asset management system and by creating a new scheduling and planning office.

Poland

DB 2017: Poland made getting an electricity connection faster by eliminating the need to secure an excavation permit for external connection works, which reduced the time of mentioned works.

DB 2016: The utility in Poland reduced delays in processing applications for new electricity connections by increasing human and capital resources and by enforcing service delivery timelines.

DB 2015: Poland made getting electricity less costly by revising the fee structure for new connections.

Portugal

DB 2017: Portugal made getting an electricity connection faster by reducing the time required to approve electrical connection requests.

Russian Federation

DB 2016: Russia made the process of obtaining an electricity connection simpler, faster and less costly by eliminating a meter inspection by electricity providers and revising connection tariffs. This reform applies to both Moscow and St. Petersburg.

DB 2014: Russia made getting electricity simpler and less costly by setting standard connection tariffs and eliminating many procedures previously required.

DB 2012: Russian Federation made getting electricity less costly by revising the tariffs for connection.

Rwanda

DB 2015: In Rwanda the electricity company made getting electricity less costly by eliminating several fees.

DB 2013: Rwanda made getting electricity easier by reducing the cost of obtaining a new connection.

Saudi Arabia

DB 2013: Saudi Arabia made getting electricity more expensive by increasing the connection fees.

Senegal

DB 2018: Senegal improved the monitoring and regulation of power outages by beginning to record data for the annual system average interruption duration index (SAIDI) and system average interruption frequency index (SAIFI).

DB 2016: The utility in Senegal made getting an electricity connection less time-consuming by streamlining the review of applications and the process for the final connection as well as by reducing the time needed to issue an excavation permit. It also made getting electricity less costly by reducing the security deposit.

Sierra Leone

DB 2015: Sierra Leone made getting electricity easier by eliminating the need for customers to submit an application letter inquiring about a new connection before submitting an application—and made the process faster by improving staffing at the utility.

Solomon Islands

DB 2015: The Solomon Islands made getting electricity easier by improving procurement practices for the materials needed to establish new connections.

Spain

DB 2017: Spain made getting electricity easier by upgrading Madrid’s electrical grid, thereby allowing more customers to connect to the low-voltage network. Furthermore, the approval process to obtain a new commercial connection was streamlined.

Sri Lanka

DB 2014: Sri Lanka made getting electricity easier by improving the utility’s internal workflow and by reducing the time required to process new applications for connections.

St. Lucia

DB 2017: The utility made getting electricity more difficult by introducing a requirement to obtain a current land registry extract to get a new connection.

Switzerland

DB 2012: Switzerland made getting electricity less costly by revising the conditions for connections.

Taiwan, China

DB 2016: The utility in Taiwan, China, reduced the time required for getting an electricity connection through a simplified procedure for obtaining excavation permits from the municipality.

DB 2015: Taiwan, China, made getting electricity easier by eliminating site inspections.

Thailand

DB 2018: Thailand made getting electricity easier by streamlining procedures through the implementation of a geographic information system, eliminating the external site inspection.

Togo

DB 2016: The utility in Togo reduced the time and procedures for getting an electricity connection through several initiatives, including by creating a single window enabling customers to pay all fees at once.

Tonga

DB 2012: Tonga made getting electricity faster by implementing a time limit for the safety inspection.

Trinidad and Tobago

DB 2016: Trinidad and Tobago made getting electricity more costly by introducing a capital contribution toward connection costs.

Turkey

DB 2014: Turkey made getting electricity easier by eliminating external inspections and reducing some administrative costs.

Uganda

DB 2016: The utility in Uganda reduced delays for new electricity connections by deploying more customer service engineers and reducing the time needed for the inspection and meter installation.

Ukraine

DB 2014: Ukraine made getting electricity easier by streamlining the process for obtaining a new connection.

United Arab Emirates

DB 2018: The United Arab Emirates made getting electricity easier by streamlining the connection process and eliminating interactions between the customer and the utility to obtain external works. Getting electricity was also made less costly by the elimination of the security deposit for connections under 150 kVA.

DB 2017: The United Arab Emirates reduced the time required to obtain a new electricity connection by implementing a new program with strict deadlines for reviewing applications, carrying out inspections and meter installations. The United Arab Emirates also introduced compensation for power outages.

DB 2016: The United Arab Emirates made getting electricity easier by reducing the time needed to provide a connection cost estimate.

DB 2014: The United Arab Emirates made getting electricity easier by eliminating the requirement for site inspections and reducing the time required to provide new connections.

DB 2013: In the United Arab Emirates the Dubai Electricity and Water Authority made getting electricity easier by introducing an electronic “one window, one step” application process allowing customers to submit and track their applications online and reducing the time for processing the applications.

Uzbekistan

DB 2018: Uzbekistan streamlined the process of obtaining an electricity connection by introducing a turnkey service at the utility that fulfills all connection-related services, including the design and completion of the external connection.

Vietnam

DB 2018: Vietnam increased the reliability of power supply by rolling out a Supervisory Control and Data Acquisition (SCADA) automatic energy management system for the monitoring of outages and the restoration of service.

DB 2016: The utility in Vietnam reduced the time required for getting an electricity connection by reducing delays and increasing efficiency in approving connection applications and designs for connection works. Getting electricity was also made easier by eliminating the need to obtain a substation certification from the Fire Fighters Prevention Department for connections to the medium-voltage grid.