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Getting Electricity in

Angola

Below is a detailed summary of the procedures, time and cost required for a business to obtain an electricity connection for a newly constructed building in Angola.

This information was collected as part of the Doing Business project, which measures and compares regulations relevant to the life cycle of a small- to medium-sized domestic business in 190 economies. The most recent round of data collection was completed in June 2016.

Compare Angola to 189 other economies.

  • Measure of efficiency
    No. Procedure Time to Complete Associated Costs
    1

    Hire electrical contractor to obtain permits

    Agency: Department of Supervision and Licensing of the Ministry of Energy / Electrical contractor

    The electrical contractor, hired by the client, must obtain an electrical permit (license for electrical works) and a license for exploitation at the Department of Supervision and Licensing. . For that he must prepare the technical terms of reference and send them to the Department of Supervision and Licensing (Departamento de Licenciamento e Fiscalizacao) of the Ministry of Energy for approval and signature along with the following documents: Electrical plans, company license, tax number, ID of the person, and some general letters (application forms).

    14 calendar days AOA 19,610
    * 2

    Receive external and internal inspection by department of Ministry of Energy

    Agency: Department of Supervision and Licensing of the Ministry of Energy

    The Department of Supervision and Licensing conducts a site inspection as well as an internal wiring inspection before signing the technical terms of reference. Someone from the customer’s party has to be present.

    1 calendar day AOA 0
    3

    Submit application to distribution utility and await response

    Agency: Empresa Nacional de Distribuição de Electricidade (ENDE)

    Once the technical terms of reference and the permits from the Department of Supervision and Licensing have been obtained, the customer sends a letter to ENDE, the electricity distribution company, to request a new connection.
    Documents requested for the application are:

    • A document containing the project of the warehouse
    • Plan of the warehouse including fixed and non-fixed pieces
    • License of establishment
    • License of exploration
    • Commercial license
    • Tax card copy
    • Copy of ID
    • Terms of reference signed by the Department of Supervision and Licensing

    21 calendar days AOA 20,309.22
    * 4

    Receive external site inspection by utility

    Agency: Empresa Nacional de Distribuição de Electricidade (ENDE)

    The distribution utility is performing an external site inspection to determine the technical requirements for the connection. After the inspection, the customer receives a letter from ENDE with the materials the electrical contractor needs to buy. Someone from the customer’s side has to be present.

    1 calendar day AOA 0
    5

    Carry out external works in accordance with utility's design

    Agency: Empresa Nacional de Distribuição de Electricidade (ENDE)

    Once the inspection has been completed, the electricity distribution utility, ENDE, will design the external connection works which will be done by the electrical contractor.

    100 calendar days AOA 5,114,457
    6

    Receive internal wiring inspection by utility

    Agency: Empresa Nacional de Distribuição de Electricidade (ENDE)

    The customer has to request the internal inspection from the utility in writing during or at the end of the external connection works. The utility has to check the security of the wires as the utility is liable.

    7 calendar days AOA 0
    7

    Notify utility when works are done and await meter installation and final connection

    Agency: Empresa Nacional de Distribuição de Electricidade (ENDE)

    Once the external connection works are finished, the electrical contractor or the customer himself has to notify the utility that the works are done. For this type of connection, it is the direct responsibility of ENDE to activate the customer in the Customer Management System database and, consequently, to also activate the meter.

    3 calendar days AOA 7,500

    * Takes place simultaneously with previous procedure.

  • Measure of quality
    Answer
    Reliability of supply and transparency of tariff index (0-8)
    Total duration and frequency of outages per customer a year (0-3)
    System average interruption duration index (SAIDI) ..
    System average interruption frequency index (SAIFI) ..
    Mechanisms for monitoring outages (0-1)
    Does the distribution utility use automated tools to monitor outages? No
    Mechanisms for restoring service (0-1)
    Does the distribution utility use automated tools to restore service? No
    Regulatory monitoring (0-1)
    Does a regulator—that is, an entity separate from the utility—monitor the utility’s performance on reliability of supply? No
    Financial deterrents aimed at limiting outages (0-1)
    Does the utility either pay compensation to customers or face fines by the regulator (or both) if outages exceed a certain cap? No
    Communication of tariffs and tariff changes (0-1)
    Are effective tariffs available online? No
    Link to the website, if available online
    Are customers notified of a change in tariff ahead of the billing cycle? No
    Answer
    Price of electricity (US cents per kWh) 7.6

    Note:

    If the duration and frequency of outages is 100 or less, the economy is eligible to score on the Reliability of supply and transparency of tariff index.

    If the duration and frequency of outages is not available, or is over 100, the economy is not eligible to score on the index.