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Australia Download Profile (1733.5KB, pdf)
Region OECD high income
Income Category High income
Population 23,781,169
GNI Per Capita (US$) 60,070
City covered Sydney



DB 2017 Rank



DB 2017 DTF (% points)

  • local_library
  • group
Topics DB 2017 Rank DB 2016 Rank info_outline Change in Rank DB 2017 DTF (% points) info_outline DB 2016 DTF (% points) info_outline Change in DTF (% points) info_outline
Overall 15 13 down
80.26 80.25 down
Starting a Business 7 8 up
96.47 96.47
Dealing with Construction Permits 2 2
86.56 86.56
Getting Electricity 41 40 down
82.31 82.31
Registering Property 45 47 up
74.22 74.24 down
Getting Credit 5 5
90.00 90.00
Protecting Minority Investors 63 62 down
58.33 58.33
Paying Taxes 25 27 up
85.60 85.60
Trading across Borders 91 90 down
70.65 70.65
Enforcing Contracts 3 3
79.72 79.72
Resolving Insolvency 21 20 down
78.73 78.57 up

DB 2017 Rank:


DB 2016 Rank:


Change in Rank:


DB 2017 DTF (% points):


DB 2016 DTF (% points):


Change in DTF (% points):


Price of electricity (US cents per kWh) 19.3
Name of utility Ausgrid
City Sydney
Indicator Australia OECD high income
Procedures (number) info_outline 5 4.8
Time (days) info_outline 75 76.2
Cost (% of income per capita) info_outline 12.6 62.5
Reliability of supply and transparency of tariff index (0-8) info_outline 7 7.5
  • Measure of efficiency
    No. Procedure Time to Complete Associated Costs

    Submit application to Ausgrid, receive job number and estimate and make payment

    Agency: Ausgrid

    The connection application can be obtained and submitted via website, email or fax. The majority of interaction by contractors and service providers is undertaken via email or the website. Premises Connection Requirements are detailed in the "ES1" document. This document also includes an application for CT metering for use where required.

    There is a range of information required on the connection application form relating to details of the connection customer, the intended load to be connected, the intended point of connection and details of the electrical contractor / customer's representative.

    Ausgrid will assess the electrical load to be connected. In this instance, a load above 100Amps per phase connected directly to the street network, Ausgrid will issue a "Basic Connection Offer - over 100Amps" (a connection contract) within 10 business days which details the conditions under which Ausgrid will permit the connection and the range of Ausgrid fees that are likely to apply associated with making the connection. The connection applicant has 45 business days to accept the connection offer.

    Once the connection offer is accepted (includes acceptance of Ausgrid gees), Ausgrid will provided a "Job Number" which enables the Accredited Service Provider (ASP) to obtain an energy meter from Ausgrid. An NMI number (National Market Identifier) will also be provided for use by the applicant when entering into a contract with an energy retailer for the supply of electricity. It is not normally advisable to commence work until the connection offer has been issued / accepted and job number / NMI issued.

    52 calendar days AUD 275

    Hire accredited service provider to carry out external works

    Agency: Accredited Service Provider

    The customer engages a private Accredited Service Provider (ASP). The ASP does all the connection works from the network to the point of attachment to the premises (consumer's terminals), including installing the energy meter. Once completed, the ASP submits a Notification of Service Work (NOSW) detailing the connection works undertaken.

    11 calendar days AUD 5,152.9

    Submit CT Metering form to utility

    Agency: Ausgrid

    Service requiring metering of supplies above 100amps needs to submit the CT Metering Application form prior to energizing any new services.
    The form is used to capture data that is unique to the CT installation site such as
    • the retailer
    • customer’s details
    • electrical contractor
    • metering provider
    • ALL existing metering to be removed
    As the information must be confirmed prior to the energisation of the site and may take up to ten days to process, to avoid delay, it is suggested that the details in CT Metering Application form be submitted as soon as possible.
    Prior submission of a completed CT Metering form is necessary to enable energisation of the installation.

    1 calendar day AUD 0

    Submit CCEW to Ausgrid so they can undertake an audit inspection of electrical installation.

    Agency: Ausgrid

    The Electrical Contractor undertaking the electrical installation work associated with the premises submits a Certificate of Compliance Electrical Work (CCEW) to the electricity utility once the work is completed. The utility will undertake an audit inspection of electrical installation.

    7 calendar days AUD 0

    Obtain meter installation by meter provider and receive electricity flow

    Agency: Meter provider

    The customer requests Ausgrid (or an Accredited Service Provider) to install the meter. Meter may be installed at the same time than the internal/external installation inspection (but not necessarily). At the completion of the installation inspection the service is energized and electricity starts flowing.

    4 calendar days AUD 2,950

  • Measure of quality
    Reliability of supply and transparency of tariff index (0-8)
    Total duration and frequency of outages per customer a year (0-3)
    System average interruption duration index (SAIDI) 1.19
    System average interruption frequency index (SAIFI) 0.69
    Mechanisms for monitoring outages (0-1)
    Does the distribution utility use automated tools to monitor outages? Yes
    Mechanisms for restoring service (0-1)
    Does the distribution utility use automated tools to restore service? Yes
    Regulatory monitoring (0-1)
    Does a regulator—that is, an entity separate from the utility—monitor the utility’s performance on reliability of supply? Yes
    Financial deterrents aimed at limiting outages (0-1)
    Does the utility either pay compensation to customers or face fines by the regulator (or both) if outages exceed a certain cap? Yes
    Communication of tariffs and tariff changes (0-1)
    Are effective tariffs available online? Yes
    Link to the website, if available online https://www.ausgrid.com.au/~/media/Files/Industry/Regulation/Network%20pric...
    Are customers notified of a change in tariff ahead of the billing cycle? Yes
    Price of electricity (US cents per kWh) 19.3


    If the duration and frequency of outages is 100 or less, the economy is eligible to score on the Reliability of supply and transparency of tariff index.

    If the duration and frequency of outages is not available, or is over 100, the economy is not eligible to score on the index.