Getting Electricity in


Below is a detailed summary of the procedures, time and cost required for a business to obtain an electricity connection for a newly constructed building in Burundi.

This information was collected as part of the Doing Business project, which measures and compares regulations relevant to the life cycle of a small- to medium-sized domestic business in 190 economies. The most recent round of data collection was completed in June 2016.

Compare Burundi to 189 other economies.

  • Measure of efficiency
    No. Procedure Time to Complete Associated Costs

    Submit application to REGIDESO and await and receive estimate

    Agency: REGIDESO-Burundi

    As there are no online applications, the customer must apply in person at a REGIDESO customer service office by completing a form to request the connection. The customer has to provide copies of two documents: (i) the national identification card and (ii) the family composition certificate and specify the location of the warehouse. There is no need to notarize those documents. There is an application fee to be paid. A few days after the external inspection, the customer goes to the office of REGIDESO to obtain the estimate and to pay for it. Once payment is made, REGIDESO will prepare a report of the works. This is an internal report listing all the material necessary for the connection. The report is then transmitted to the department in charge of the actual connection work.

    No internal inspection or certificate regarding the safety of the internal wiring has to be submitted. The electrician must be a licensed one, but not necessarily with REGIDESO. The customer takes the entire responsibility regarding the safety of the internal wiring with signing the contract.

    16 calendar days BIF 0
    * 2

    Receive site inspection by REGIDESO and await feasibility study

    Agency: REGIDESO-Burundi

    REGIDESO sends an engineer to the site to check the information and prepare a pro-forma if the connection is feasible and the energy required is available at that place. The pro-forma is sent to the Supervisor (Superieur hierarchique) for signature. The customer must be at the site for this visit in case the engineer of REGIDESO needs some clarification. At that time, REGIDESO measures the distance from the site of the future transformer to the electrical grid.

    1 calendar day BIF 0

    Purchase transformer

    Agency: Market

    A transformer needs to be built to accommodate the 140kVA to pass from medium voltage to low voltage. If the utility has transformers in stock, the customer simply goes to the warehouse of the utility and purchases the transformer. If there is no transformer available at the utility, the customer buys it himself on the market. It takes several months to import a transformer from Europe.

    105 calendar days BIF 0

    Receive external works and meter installation by REGIDESO

    Agency: REGIDESO-Burundi

    The utility is doing all the external connection works including the design of the connection from the electrical grid to the transformer. The meter is installed before the actual connection takes place. The meter is rented from REGIDESO; a flat fee is paid for this. In the event that the meter breaks, it is replaced free of charge.

    37 calendar days BIF 73,193,616.92
    * 5

    Sign supply contract with REGIDESO

    Agency: REGIDESO-Burundi

    The client usually signs the supply contract with the utility at the end of the external connection works, but can sign the contract also during the works.

    1 calendar day BIF 0

    * Takes place simultaneously with previous procedure.

  • Measure of quality
    Reliability of supply and transparency of tariff index (0-8)
    Total duration and frequency of outages per customer a year (0-3)
    System average interruption duration index (SAIDI) ..
    System average interruption frequency index (SAIFI) ..
    Mechanisms for monitoring outages (0-1)
    Does the distribution utility use automated tools to monitor outages? No
    Mechanisms for restoring service (0-1)
    Does the distribution utility use automated tools to restore service? No
    Regulatory monitoring (0-1)
    Does a regulator—that is, an entity separate from the utility—monitor the utility’s performance on reliability of supply? No
    Financial deterrents aimed at limiting outages (0-1)
    Does the utility either pay compensation to customers or face fines by the regulator (or both) if outages exceed a certain cap? No
    Communication of tariffs and tariff changes (0-1)
    Are effective tariffs available online? Yes
    Link to the website, if available online http://regideso.bi/IMG/pdf/grille_tarifaire.pdf
    Are customers notified of a change in tariff ahead of the billing cycle? Yes
    Price of electricity (US cents per kWh) 11.3


    If the duration and frequency of outages is 100 or less, the economy is eligible to score on the Reliability of supply and transparency of tariff index.

    If the duration and frequency of outages is not available, or is over 100, the economy is not eligible to score on the index.