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Canada Download Profile (1716KB, pdf)
Region OECD high income
Income Category High income
Population 35,851,774
GNI Per Capita (US$) 47,500
City covered Toronto



DB 2017 Rank



DB 2017 DTF (% points)

  • local_library
  • group
Topics DB 2017 Rank DB 2016 Rank info_outline Change in Rank DB 2017 DTF (% points) info_outline DB 2016 DTF (% points) info_outline Change in DTF (% points) info_outline
Overall 22 20 down
78.57 78.79 down
Starting a Business 2 2
98.23 98.23
Dealing with Construction Permits 57 53 down
73.66 73.70 down
Getting Electricity 108 105 down
63.76 63.76
Registering Property 43 43
75.40 75.40
Getting Credit 7 7
85.00 85.00
Protecting Minority Investors 7 6 down
76.67 76.67
Paying Taxes 17 15 down
88.86 88.86
Trading across Borders 46 46
88.36 88.36
Enforcing Contracts 112 95 down
54.35 56.54 down
Resolving Insolvency 15 15
81.43 81.36 up

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DB 2016 Rank:


Change in Rank:


DB 2017 DTF (% points):


DB 2016 DTF (% points):


Change in DTF (% points):


Price of electricity (US cents per kWh) 15.5
Name of utility Toronto Hydro
City Toronto
Indicator Canada OECD high income
Procedures (number) info_outline 7 4.8
Time (days) info_outline 137 76.2
Cost (% of income per capita) info_outline 125.8 62.5
Reliability of supply and transparency of tariff index (0-8) info_outline 6 7.5
  • Measure of efficiency
    No. Procedure Time to Complete Associated Costs

    Submit application to Toronto Hydro and await comments on proposal

    Agency: Toronto Hydro

    An application for an electrical connection can be submitted through a written request by letter or email.
    Required documents:
    (1). Architectural, electrical, mechanical drawings (2). Survey plan and site plan (3).Locations of other services, gas, telephone, water, cable (4) required in-service date, proposed service entrance equipment, rated capacity and voltage rating, metering requirements and proposed load.
    At this point Toronto Hydro requests for a preliminary design deposit based on ($10,000 per MVA of load) which is put towards the cost of the job once it proceeds.

    15 calendar days CAD 1,400

    Await completion and approval of project design

    Agency: Contractor

    The customer's electrical consultant prepares the design of service entrance requirement. The electrical design has to be approved by the Electrical Safety Authority. Usually the approval is obtained by the electrical consultant/hired electrical design firm.

    13 calendar days CAD 2,125

    Submit final design to Toronto Hydro and await offer to connect

    Agency: Toronto Hydro

    The customer’s private consultants will provide Toronto Hydro with the final design drawings and requirements. Toronto Hydro prepares an Offer to Connect, which includes the connection charges and schedule of work. During this time Toronto Hydro will check for feeder capacity, prepares the design scope and cost, and present the customer with an offer to connect.
    The OTC outlines the cost of the project and the responsibilities of each party.

    After the Offer to Connect is issued, the applicant must sign and comply with all the conditions in the OTC before any further work can be completed, which includes payments.

    An external inspection is performed by the utility to prepare the offer to connect and the technical study. No one from the applicant's party is present during the inspection. Toronto Hydro submits an Offer to Connect to the customer within 60 days of the request (all information required from the customer must be submitted).

    22 calendar days CAD 0

    Await completion of external works by Toronto Hydro

    Agency: Toronto Hydro

    After the estimate has been issued a part of the external connection works are carried out by Toronto Hydro. The works will most likely include the following: (a) Extend the overhead primary feeder cables down the street by installing a new pole line up to the point that is in line with the customer's building. (b) From an overhead feeder install a primary riser switch and fusing at the pole. (c) Construct underground ducts from the base of the pole up to the customer’s property line. (d) Install underground primary cable from the riser switch to the padmounted structure. (e) Install padmounted transformer. (f) Make primary and secondary connection at padmounted transformer. The connection fees paid to Toronto Hydro include: engineering design, labor, material, equipment, overhead costs (including administration and inspection). The utility will obtain an excavation permit for the part of the work which is their responsibility.

    Toronto Hydro performs an economic evaluation on the "expansion" portion of the connection and the forecasted revenue of connecting this customer. In this case, the customer will have to provide a security deposit known as an Expansion Deposit. This expansion deposit will be returned to the customer, if the customer reaches its demand of 140 kVA within the first five years (i.e. after each year a portion of the expansion deposit will be given back relative to the demand realized). For the case study, the customer will receive the full amount back after the first year of operation.

    80 calendar days CAD 44,363
    * 5

    Await completion of external works by contractor

    Agency: Contractor

    While Toronto Hydro finishes its part of the connection works an electrical contractor proceeds with his part of the works. The contractor's work includes: a) Install padmounted structure on customer property. (b) Construct underground ducts from padmounted structure to join ducts provided by Toronto Hydro at property line and construct ducts underground from padmounted structure to Customer building. (c) Install secondary cable from padmounted transformer to building.

    14 calendar days CAD 20,500
    * 6

    Await and receive inspection of internal wiring

    Agency: Electrical Safety Authority

    An inspection of internal wiring is required and can be performed by the Electrical Safety Authority at any time during rough in and final stages of the process so there are at least two inspections of the internal wiring. The inspection would be performed by the Electrical Safety Authority, who in turn would submit a "Turn On Notice" to Toronto Hydro. This allows Toronto Hydro to provide the final connection of power to the facility in question.

    1 calendar day CAD 650

    Await final inspection, meter installation and final connection

    Agency: Toronto Hydro

    Once Toronto Hydro receives the connection authorization, the final inspection is performed during meter installation and the final connection can be made. There is no separate supply contract to be signed. The supply contract is signed at the same time as the connection contract in one contract.

    7 calendar days CAD 0

    * Takes place simultaneously with previous procedure.

  • Measure of quality
    Reliability of supply and transparency of tariff index (0-8)
    Total duration and frequency of outages per customer a year (0-3)
    System average interruption duration index (SAIDI) 1.06
    System average interruption frequency index (SAIFI) 1.45
    Mechanisms for monitoring outages (0-1)
    Does the distribution utility use automated tools to monitor outages? Yes
    Mechanisms for restoring service (0-1)
    Does the distribution utility use automated tools to restore service? Yes
    Regulatory monitoring (0-1)
    Does a regulator—that is, an entity separate from the utility—monitor the utility’s performance on reliability of supply? Yes
    Financial deterrents aimed at limiting outages (0-1)
    Does the utility either pay compensation to customers or face fines by the regulator (or both) if outages exceed a certain cap? No
    Communication of tariffs and tariff changes (0-1)
    Are effective tariffs available online? Yes
    Link to the website, if available online http://www.torontohydro.com/sites/electricsystem/business/yourbilloverview/...
    Are customers notified of a change in tariff ahead of the billing cycle? Yes
    Price of electricity (US cents per kWh) 15.5


    If the duration and frequency of outages is 100 or less, the economy is eligible to score on the Reliability of supply and transparency of tariff index.

    If the duration and frequency of outages is not available, or is over 100, the economy is not eligible to score on the index.