Croatia

Getting Electricity in

Croatia

Below is a detailed summary of the procedures, time and cost required for a business to obtain an electricity connection for a newly constructed building in Croatia.

This information was collected as part of the Doing Business project, which measures and compares regulations relevant to the life cycle of a small- to medium-sized domestic business in 185 economies. The most recent round of data collection was completed in June 2012.

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  • Standardized Company

  • Name of Utility: HEP ODS
  • City: Zagreb

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No. Procedure Time to Complete Associated Costs
1 Submit application with HEP Distribution System Operator (HEP ODS) and receive preliminary connection approval and connection contract

An application cannot be submitted online. The application can be submitted with HEP ODS. Required documents and the “Request for the issuance of energy consent and connection” are to be submitted in accordance with the General Conditions of Electricity Supply (Official Gazette, No. 14/06) Article 7. These documents do not need notarization. An external site inspection is necessary to prepare an estimate for the connection fees. The customer's party does not have to be present, unless inevitable to carry out the inspection.
Agency: HEP Distribution System Operator (HEP ODS) 		30 calendar days no charge
2 Accept estimate and await completion of external works by HEP Distribution System Operator (HEP ODS)

Upon the receipt of the application for the preliminary connection approval/the connection, the contract will be sent to the customer with details of the connection condition and charges. The terms of the connection contract (the estimate) are accepted by signing the contract and returning it to HEP DSO with the payment plus any other documentation specified in the preliminary connection approval. The work will start in accordance with the preliminary connection approval/the connection contract upon receipt of the signed connection contract and payment. HEP DSO designs the process and draws up the required investment technical documentation. External connection works include supply and installation of a connection cubicle, a meter, a tariff switch unit or a time switch and a limiter switch or some other demand controller. The meter is installed in parallel with the connection process carried out by the Maintenance Department. Connection to the electric power network is possible after the customer concluded a supply contract with a chosen supplier and a use of network contract with HEP DSO. The utility will not do the final connection (flow of electricity) if the customer does not have a supply contract yet.
Agency: HEP ODS 		30 calendar days HRK 238,000.0
* 3 Conclude supply agreement

After the preliminary connection approval has been issued to the customer and before the final connection, the customer should conclude a supply and use of network contract. When providing a quotation it is practice to advise the customer that he needs to nominate a supplier before the connection can be made and preferably before accepting the quotation. It is advisable that the customer appoints and signs a contract with an electricity supplier at least 20 days before the date the customer wants electricity to flow.
Agency: HEP Supply 		5 calendar days no charge
4 Submit internal wiring certificate with HEP Distribution System Operator (HEP ODS) and request energizing the connection

After external and internal connection work has been completed, the customer visits HEP ODS office to arrange a time and method for energizing the connection. The customer has to submit the application for the issuance of the connection approval and for connection. The application form can be found on the website. Information required in this form and in the procedure for the issuance of the connection approval and for connection is the building permit number, category of consumer, the building permit, confirmation from the contractor (Electrical Completion Certificate) that the customer or a producer’s electric facilities and installations have been built and tested in accord with the preliminary connection approval, design documentation and technical regulations and standards, with an explicit statement of the contractor that the said facilities and installations may be connected to the network and the required test of quality. At the request of the application for issuance of connection approval and for connection, HEP ODS issues and the customer obtains the connection approval.
Agency: HEP ODS 		5 calendar days HRK 184.4
5 HEP Distribution System Operator (HEP ODS) will come to open the meter

An authorized person from HEP ODS will come to open the meter and electricity starts flowing. Before electricity starts flowing, the customer should provide all the forms related to the connection.
Agency: HEP ODS 		5 calendar days no charge
* Takes place simultaneously with another procedure.
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