Ease of Doing Business in


India Download Profile (2183.1KB, pdf)
Region South Asia
Income Category Lower middle income
Population 1,311,050,527
GNI Per Capita (US$) 1,590
City covered Mumbai, Delhi



DB 2017 Rank



DB 2017 DTF (% points)

  • local_library
  • group
Topics DB 2017 Rank DB 2016 Rank info_outline Change in Rank DB 2017 DTF (% points) info_outline DB 2016 DTF (% points) info_outline Change in DTF (% points) info_outline
Overall 130 131 up
55.27 53.93 down
Starting a Business 155 151 down
74.31 73.74 up
Dealing with Construction Permits 185 184 down
32.83 32.83
Getting Electricity 26 51 up
85.09 79.76 up
Registering Property 138 140 up
50.00 49.97 up
Getting Credit 44 42 down
65.00 65.00
Protecting Minority Investors 13 10 down
73.33 73.33
Paying Taxes 172 172
46.58 43.17 up
Trading across Borders 143 144 up
57.61 56.45 up
Enforcing Contracts 172 178 up
35.19 32.41 up
Resolving Insolvency 136 135 down
32.75 32.59 up

Positive= Doing Business reform making it easier to do business.Negative= Change making it more difficult to do business.

Viewing the data for

DB 2017 DTF (% points):


DB 2016 DTF (% points):


Change in DTF (% points):


Price of electricity (US cents per kWh) 25.5
Name of utility Bhrihan Mumbai Electricity & Transport Undertaking
City Mumbai
Indicator Mumbai South Asia OECD high income
Procedures (number) info_outline 5 5.7 4.8
Time (days) info_outline 47 136.4 76.2
Cost (% of income per capita) info_outline 73 1,207.8 62.5
Reliability of supply and transparency of tariff index (0-8) info_outline 7 2.1 7.5
  • Measure of efficiency
    No. Procedure Time to Complete Associated Costs

    Submit application to utility (BEST) and await site inspection

    Agency: Brihan Mumbai Electricity Supply and Transport Undertaking (BEST)

    An application for new connection under industrial and commercial categories for applied load of 100 KW and above can be submitted and accepted online. In addition, all statuary fees (including application fee, connection charges and security deposit) is to be paid alongwith application submission. Customer then prints out the submitted online application, and attaches all necessary supporting documents (including statement of electrical load; proof of occupancy; layout plan; location plan; undertaking from customer) and submits to customer care office.

    7 calendar days INR 75
    * 2

    External works of meter board conducted by customer's electrical contractor

    Agency: Customer

    Consumers supplied with low and medium voltage electrical energy shall provide and maintain an enclosure with a dry masonry wall not less than 250 millimeters thick or such other structure as may be approved by the Utility on which the utility's meter boards and service cutouts shall be supported and shall provide and maintain adequate protection for the meter board from ingress of water, tampering and mechanical damage. The consumer's mains shall in all cases, be brought to the Utility's point of supply.

    7 calendar days INR 8,000

    Receive external site inspection by BEST and await estimate

    Agency: Brihan Mumbai Electricity Supply and Transport Undertaking (BEST)

    Site inspection includes confirmation of premises, identification of location of terminating service cable, and position of meter cabin. Appointment can be made over the phone giving reference of application no; electrical contractor should be licensed, registration with BEST of electrician not necessary. The Authorized Representative of the Undertaking on receipt of the application, with prior intimation, shall inspect the premises to confirm its eligibility and study the technical requirements of giving supply to the consumer and fix the position of main cut outs or circuit breakers and meters and sanction the load for the premises in consultation with the consumer and/or his Licensed Electrical contractor. Subsequently, BEST shall intimate the applicant of the details of any works that are required to be undertaken, the charges to be borne by the applicant thereon in accordance with Annex 2 of Schedule of Charges approved by the Maharashtra Electricity Regulatory Commission.

    8 calendar days INR 0

    Submit electrical contractor's wiring and test report and make payment of connection cost estimate to BEST

    Agency: Brihan Mumbai Electricity Supply and Transport Undertaking (BEST)

    The connection cost is standard for connections between 100 KW - 150 KW. As required by Rule 45 of the Indian Electricity Rules, 1956, no electrical installation work (including additions, alterations, repairs and adjustment to existing installation) except such replacements of lamps, fans, fuses, switches and other component parts of the installation, as in no way alters the capacity and character of the installation, shall be carried out upon the premises on behalf of any consumer or owner for the purposes of supply of energy to such consumer or owner, except by an Electrical Contractor Licensed by Government in this behalf and under the direct supervision of a person holding a certificate of competency, issued by Government. As soon as the consumer's installation is completed in all respects and tested by the consumer’s contractor, the consumer must submit to BEST a wiring contractor's work Terms & Conditions of Supply completion and test report.

    1 calendar day INR 60,000

    Pay security deposit and receive external connection and electricity flow

    Agency: Brihan Mumbai Electricity Supply and Transport Undertaking (BEST)

    Security deposit - A consumer with a consumption of electricity of not less than one lac (1,00,000) kilo-watt hours per month and with no undisputed sums payable to the Undertaking may, at the option of such consumer, deposit security, by way of cash (including cheque and demand draft), irrevocable letter of credit or unconditional bank guarantee issued by a scheduled commercial bank. In case a consumer who has deposited security subsequently opts to receive supply through a prepaid meter, the amount of such security deposit shall, after deduction of all monies owing from such consumer, be either refunded to such consumer or treated as a part of the value of the prepaid credit to the account of such consumer, from which the value of his future consumption is to be deducted. The Undertaking shall apply any security so deposited, towards satisfaction of any amount which is due or owing from the consumer.

    30 calendar days INR 6,624.74

    * Takes place simultaneously with previous procedure.

  • Measure of quality
    Reliability of supply and transparency of tariff index (0-8)
    Total duration and frequency of outages per customer a year (0-3)
    System average interruption duration index (SAIDI) 1.72
    System average interruption frequency index (SAIFI) 3.26
    Mechanisms for monitoring outages (0-1)
    Does the distribution utility use automated tools to monitor outages? Yes
    Mechanisms for restoring service (0-1)
    Does the distribution utility use automated tools to restore service? Yes
    Regulatory monitoring (0-1)
    Does a regulator—that is, an entity separate from the utility—monitor the utility’s performance on reliability of supply? Yes
    Financial deterrents aimed at limiting outages (0-1)
    Does the utility either pay compensation to customers or face fines by the regulator (or both) if outages exceed a certain cap? Yes
    Communication of tariffs and tariff changes (0-1)
    Are effective tariffs available online? Yes
    Link to the website, if available online www.bestundertaking.com-Electric supply-Regulatory Matters-Electricity tariff schedule
    Are customers notified of a change in tariff ahead of the billing cycle? Yes
    Price of electricity (US cents per kWh) 25.5


    If the duration and frequency of outages is 100 or less, the economy is eligible to score on the Reliability of supply and transparency of tariff index.

    If the duration and frequency of outages is not available, or is over 100, the economy is not eligible to score on the index.