Ease of Doing Business in


Kazakhstan Download Profile (1810.4KB, pdf)
Region Europe & Central Asia
Income Category Upper middle income
Population 17,544,126
GNI Per Capita (US$) 11,580
City covered Almaty



DB 2017 Rank



DB 2017 DTF (% points)

  • local_library
  • group
Topics DB 2017 Rank DB 2016 Rank info_outline Change in Rank DB 2017 DTF (% points) info_outline DB 2016 DTF (% points) info_outline Change in DTF (% points) info_outline
Overall 35 51 up
75.09 70.45 down
Starting a Business 45 54 up
91.94 89.95 up
Dealing with Construction Permits 22 78 up
79.05 69.93 up
Getting Electricity 75 102 up
73.64 64.81 up
Registering Property 18 18
83.72 83.59 up
Getting Credit 75 70 down
55.00 55.00
Protecting Minority Investors 3 25 up
80.00 66.67 up
Paying Taxes 60 57 down
79.54 79.54
Trading across Borders 119 128 up
63.19 60.39 up
Enforcing Contracts 9 9
75.70 75.70
Resolving Insolvency 37 46 up
69.17 58.97 up

Positive= Doing Business reform making it easier to do business.Negative= Change making it more difficult to do business.

DB 2017 Rank:


DB 2016 Rank:


Change in Rank:


DB 2017 DTF (% points):


DB 2016 DTF (% points):


Change in DTF (% points):


Price of electricity (US cents per kWh) 9.8
Name of utility Alatau Zharyk
City Almaty
Indicator Kazakhstan Europe & Central Asia OECD high income
Procedures (number) info_outline 7 5.6 4.8
Time (days) info_outline 77 112.3 76.2
Cost (% of income per capita) info_outline 50.6 375.5 62.5
Reliability of supply and transparency of tariff index (0-8) info_outline 7 5.2 7.5
  • Measure of efficiency
    No. Procedure Time to Complete Associated Costs

    Submit connection application and await technical conditions

    Agency: Alatau Zharyk

    The customer submits an application for the electricity connection/technical conditions to Almaty Urban Planning and Architecture Department and awaits issuance of technical conditions. The technical conditions for electricity are received together with technical conditions from other utilities (water, gas, etc.).

    With the application the customer must submit the following documents: Application for technical conditions, Documents on property rights, identification documents, calculation of the required load, topographic map/survey. The specifications in technical conditions among other things define the capacity of the existing electricity facilities in the geographic location where the customer's warehouse is located and specify which substation or which point in the network is allocated for the customer.

    7 calendar days KZT 0

    Await completion and coordination of project design by private firm and approval of design

    Agency: Private electrical design company

    After the technical conditions are issued the customer hires a private project design company to prepare a project design of the external connection and if not available at this point a topographic plan of the location of the warehouse. The same company on behalf of the customer obtains an approval of the project at multiple organizations. The time recorded for this procedure includes time for the preparation of the project and its coordination/approval.

    33 calendar days KZT 255,000

    Obtain excavation clearance

    Agency: State Architectural and Construction Control (ГАСК) in the city of Almaty and Almaty region

    There is no need for an official permit as a document per se, but the procedure is still needed, as the client still needs to obtain clearance from GASK. The process is:

    1) The client submits an online application to GASK (E-Gov), attaching the whole package of documents and approvals gathered through procedure 2.

    2) The application is processed by GASK. When processed, the client receives a notification saying that works can be started.

    3) The client notifies the relevant agencies (e.g. for a tunnel, Road services are notified 1 day prior to works. For excavation the Road Service agency and the police should be notified 1-2 days prior to works and they will advise on the time when the works can be done). A representative from the RES (district electrical grid, a subsidiary of the utility) always needs to be present during the works.

    Note: Excavations are not allowed for main asphalt roads. Tunnels needs to be drilled instead. For secondary roads, it may be permitted, the authorities indicate where and when it can be done.

    4 calendar days KZT 0

    Await completion of external works by electrical contractor

    Agency: Licensed Electrical Installation Company

    After the electrical design is prepared specially licensed electrical installation company is hired to complete the external connection works. The meter is installed by the same electrical contractor.
    During the external works implementation the utility inspects trench and cables when those are still visible.
    After the external connection works are over all the installations and the cable have to be tested. The private company carrying out the external connection works has to issue a certificate of completion of works and clear a number of various technical documents (about 28) with various agencies.

    22 calendar days KZT 750,000

    Await and receive expert opinion on external works

    Agency: Private licensed company

    Customer has to hire a private licensed company to prepare an expert opinion on the external works. This document is required to be submitted to utility in order for them to come seal the meter and energize the warehouse.

    4 calendar days KZT 100,000

    Apply for connection and await for energizing and sealing of the meter

    Agency: Alatau Zharyk

    The expert opinion is submitted to the utility. From there, it takes 3-4 days for the utility to come inspects cables and switchboard, energize and seal the meter. In parallel, the utility delivers the Act of Balance Separation.

    4 calendar days KZT 0

    Sign supply contract

    Agency: AlmatyEnergoSbyt

    According to the Law "On Electric Power Industry of the Republic of Kazakhstan" the electricity supply contract is concluded with the supply company "AlmatyEnergoSbyt."

    3 calendar days KZT 0

  • Measure of quality
    Reliability of supply and transparency of tariff index (0-8)
    Total duration and frequency of outages per customer a year (0-3)
    System average interruption duration index (SAIDI) 0.85
    System average interruption frequency index (SAIFI) 1.15
    Mechanisms for monitoring outages (0-1)
    Does the distribution utility use automated tools to monitor outages? Yes
    Mechanisms for restoring service (0-1)
    Does the distribution utility use automated tools to restore service? Yes
    Regulatory monitoring (0-1)
    Does a regulator—that is, an entity separate from the utility—monitor the utility’s performance on reliability of supply? Yes
    Financial deterrents aimed at limiting outages (0-1)
    Does the utility either pay compensation to customers or face fines by the regulator (or both) if outages exceed a certain cap? Yes
    Communication of tariffs and tariff changes (0-1)
    Are effective tariffs available online? Yes
    Link to the website, if available online http://www.esalmaty.kz/index.php/ru/rates-and-services/tariff-plans
    Are customers notified of a change in tariff ahead of the billing cycle? Yes
    Price of electricity (US cents per kWh) 9.8


    If the duration and frequency of outages is 100 or less, the economy is eligible to score on the Reliability of supply and transparency of tariff index.

    If the duration and frequency of outages is not available, or is over 100, the economy is not eligible to score on the index.