Getting Electricity in


Below is a detailed summary of the procedures, time and cost required for a business to obtain an electricity connection for a newly constructed building in Kenya.

This information was collected as part of the Doing Business project, which measures and compares regulations relevant to the life cycle of a small- to medium-sized domestic business in 190 economies. The most recent round of data collection was completed in June 2016.

Compare Kenya to 189 other economies.

  • Measure of efficiency
    No. Procedure Time to Complete Associated Costs

    Submit application to Kenya Power and Lighting Company (KPLC) and await quotation

    Agency: Kenya Power and Lighting Company Ltd

    The client submits the following documents:
    • Inquiry for supply of electricity form –Collected from KPLC and duly filled out
    • Copy of Certificate of registration
    • Copy of PIN Certificate
    • Sketch Map to the Premises
    • Permit from city council to show that the land is occupied legally and structure is correctly done and approved by city council
    KPLC locates the building using GIS technology and looks at some key aspects that determine the price estimate that the client will receive, and prepares estimate.
    • Amount of power required for the building.
    • Existing infrastructure (Poles and transformers) and their proximity to the premises. It is important to note that if the premise is within 600m of existing infrastructure, this considerably lowers the cost.
    • Way leaves clearance –Pathways for laying down infrastructure and any permits or notifications needed to facilitate this.

    21 calendar days KES 0

    Pay estimate and sign supply contract

    Agency: Kenya Power and Lighting Company Ltd

    Connection costs include capital contribution charges for network reinforcement for up to 1000 meters. Customer fills in Supply Contract form and submits to the Meter Installation section through the customer service department. Customer also submits internal wiring clearance certificate from electrician.

    1 calendar day KES 860,000

    Receive external works, meter installation and electricity flow

    Agency: Kenya Power and Lighting Company Ltd

    External connection works are done by Distribution Department, and while reaching completion, they inform the Meter Installation Section in Customer Service Department to complete metering. This is an internal procedure, and the customer is not involved.

    75 calendar days KES 0

  • Measure of quality
    Reliability of supply and transparency of tariff index (0-8)
    Total duration and frequency of outages per customer a year (0-3)
    System average interruption duration index (SAIDI) 162.6
    System average interruption frequency index (SAIFI) 16
    Mechanisms for monitoring outages (0-1)
    Does the distribution utility use automated tools to monitor outages? Yes
    Mechanisms for restoring service (0-1)
    Does the distribution utility use automated tools to restore service? Yes
    Regulatory monitoring (0-1)
    Does a regulator—that is, an entity separate from the utility—monitor the utility’s performance on reliability of supply? Yes
    Financial deterrents aimed at limiting outages (0-1)
    Does the utility either pay compensation to customers or face fines by the regulator (or both) if outages exceed a certain cap? No
    Communication of tariffs and tariff changes (0-1)
    Are effective tariffs available online? Yes
    Link to the website, if available online http://www.kplc.co.ke/
    Are customers notified of a change in tariff ahead of the billing cycle? Yes
    Price of electricity (US cents per kWh) 17.6


    If the duration and frequency of outages is 100 or less, the economy is eligible to score on the Reliability of supply and transparency of tariff index.

    If the duration and frequency of outages is not available, or is over 100, the economy is not eligible to score on the index.