Getting Electricity in


Below is a detailed summary of the procedures, time and cost required for a business to obtain an electricity connection for a newly constructed building in Malaysia.

This information was collected as part of the Doing Business project, which measures and compares regulations relevant to the life cycle of a small- to medium-sized domestic business in 190 economies. The most recent round of data collection was completed in June 2016.

Compare Malaysia to 189 other economies.

  • Measure of efficiency
    No. Procedure Time to Complete Associated Costs

    Submit application to TNB through electrical engineer and await site visit

    Agency: Tenaga Nasional Berhad

    Submission shall be complete with all relevant documents and load data. Supply application form available at TNB offices (online applications are only available for domestic customers and housing development projects). Documents to be attached are: site / location plan, electrical drawings, layout plan and identity card of owner. Documents to be attached include development plan approved by local authority, load profile & load details and preliminary metering scheme.

    7 calendar days MYR 0

    Receive site visit from TNB and await estimate

    Agency: Tenaga Nasional Berhad

    Once the utility engineer has visited the site, he submits the file for internal clearances, and then prepares the connection charge (estimate).

    7 calendar days MYR 0

    Receive and pay estimate, pay security deposit and obtain external connection

    Agency: Tenaga Nasional Berhad

    Customer receives estimate and makes payment at the utility. Once payment is received, utility commences external connection works, after getting internal approvals and permits from local authorities. Security deposit is 2 months electricity usage, reimbursed at the time the account is terminated.

    14 calendar days MYR 9,860.05

    Receive meter installation and turn-on of electricity from TNB

    Agency: Tenaga Nasional Berhad

    Customer receives security deposit notice from TNB and makes payment of security deposit. Customers submits Form G and H completed, electrical engineer's certificate of compliance of internal wiring (will need to provide this compliance certificate after all internal wiring is complete). TNB installs meter and turns on electricity.

    3 calendar days MYR 0

  • Measure of quality
    Reliability of supply and transparency of tariff index (0-8)
    Total duration and frequency of outages per customer a year (0-3)
    System average interruption duration index (SAIDI) 0.54
    System average interruption frequency index (SAIFI) 0.48
    Mechanisms for monitoring outages (0-1)
    Does the distribution utility use automated tools to monitor outages? Yes
    Mechanisms for restoring service (0-1)
    Does the distribution utility use automated tools to restore service? Yes
    Regulatory monitoring (0-1)
    Does a regulator—that is, an entity separate from the utility—monitor the utility’s performance on reliability of supply? Yes
    Financial deterrents aimed at limiting outages (0-1)
    Does the utility either pay compensation to customers or face fines by the regulator (or both) if outages exceed a certain cap? Yes
    Communication of tariffs and tariff changes (0-1)
    Are effective tariffs available online? Yes
    Link to the website, if available online http://www.tnb.com.my/commercial-industrial/pricing-tariffs1/
    Are customers notified of a change in tariff ahead of the billing cycle? Yes
    Price of electricity (US cents per kWh) 14.3


    If the duration and frequency of outages is 100 or less, the economy is eligible to score on the Reliability of supply and transparency of tariff index.

    If the duration and frequency of outages is not available, or is over 100, the economy is not eligible to score on the index.