Ease of Doing Business in

New Zealand

New Zealand Download Profile (1691.8KB, pdf)
Region OECD high income
Income Category High income
Population 4,595,700
GNI Per Capita (US$) 40,080
City covered Auckland



DB 2017 Rank



DB 2017 DTF (% points)

  • local_library
  • group
Topics DB 2017 Rank DB 2016 Rank info_outline Change in Rank DB 2017 DTF (% points) info_outline DB 2016 DTF (% points) info_outline Change in DTF (% points) info_outline
Overall 1 1
87.01 86.96 down
Starting a Business 1 1
99.96 99.96
Dealing with Construction Permits 1 1
87.40 87.44 down
Getting Electricity 34 28 down
83.96 83.96
Registering Property 1 1
94.46 94.46
Getting Credit 1 1
100.00 100.00
Protecting Minority Investors 1 1
83.33 83.33
Paying Taxes 11 13 up
90.71 90.27 up
Trading across Borders 55 53 down
84.55 84.55
Enforcing Contracts 13 12 down
74.25 74.25
Resolving Insolvency 34 32 down
71.43 71.41 up

Positive= Doing Business reform making it easier to do business.Negative= Change making it more difficult to do business.

DB 2017 Rank:


DB 2016 Rank:


Change in Rank:


DB 2017 DTF (% points):


DB 2016 DTF (% points):


Change in DTF (% points):


Price of electricity (US cents per kWh) 13.2
Name of utility Vector Limited
City Auckland
Indicator New Zealand OECD high income
Procedures (number) info_outline 5 4.8
Time (days) info_outline 58 76.2
Cost (% of income per capita) info_outline 76 62.5
Reliability of supply and transparency of tariff index (0-8) info_outline 7 7.5
  • Measure of efficiency
    No. Procedure Time to Complete Associated Costs

    Request new connection account from distribution utility (Vector) and receive site visit

    Agency: Vector Electricity Network

    Vector is the lines company servicing the greater Auckland Region. Vector installs and maintains the reticulation network which is generally located within the public domain and carries out the works necessary to connect customers. Vector charges the customer monthly line charges according to published rates. These are recovered by the customer's chosen retailer through the retailer's invoice.

    Once Vector receive a new commercial connection request it is logged into its customer management database and issued to the service provider for an indicative price to be provided. This indicative price is a desktop estimate and is provided within 1 week from the enquiry. Upon receiving an indicative price if the customer then wishes to proceed they will pay a 'design fee' and Vector will complete a detailed design and price for their connection project

    21 calendar days NZD 0
    * 2

    Submit connection application to retailer and sign supply contract

    Agency: Mercury Energy

    Application can be submitted via faxed form or via telephone with the business center. The business team then runs a credit check on the customer. Depending on the credit check, the retailer will decide whether the customer has to provide a bond or not. This supply contract can be received either online or by mail (as per customer’s instructions). It can be signed, scanned and sent back or mailed back. The customer has a choice of some 8 retailers such as Mercury Energy or Contact Energy.

    6 calendar days NZD 240

    Receive and pay estimate from Vector and obtain external works

    Agency: Vector Electricity Network

    Contract is emailed and posted to the customer. The contract is then signed and returned to Vector who approve with the contribution received from the customer as requested in the contract. The project is then issued to the Service provider responsible to complete the onsite work. All approvals and resource consents are requested by the Service Provider who schedules the work dependent on the expected date of these consents being issued. This work is then coordinated and completed by the Service provider in coordination with the customer. The customer dictates the dates for the work to be completed. The utility also obtains a specific Resource Consent application for crossing a road (from Auckland Council).

    28 calendar days NZD 39,500

    Submit certificate of compliance to retailer and request meter installation

    Agency: Electrician

    Electrician must issue a Certificate of Compliance (CoC) to customer and retailer when doing any fixed wiring work, including fitting new power points. CoC's are not issued for maintenance work, such as replacing sockets and light fittings or repairing appliances. The CoC indicates that the work done is electrically safe and has been carried out in accordance with New Zealand’s electrical safety standards and codes. It also shows they have tested their work once completed. A CoC guarantees that the work has been completed by a licensed electrician; meets safety standards set by law, and has been tested. The retailer has private meter distribution contractors who do the installation

    8 calendar days NZD 0

    Request and receive final inspection and turn-on of electricity supply

    Agency: Vector Electricity Network

    The customer, electrician or retailer requests livening of the supply. Vector will then inspect the COC before livening the supply through to the customer fuse pillar on the boundary. The inspector will then liven the customer premises when the installation is complete, including the meter installation.

    1 calendar day NZD 0

    * Takes place simultaneously with previous procedure.

  • Measure of quality
    Reliability of supply and transparency of tariff index (0-8) 7.0
    Total duration and frequency of outages per customer a year (0-3) 2.0
    System average interruption duration index (SAIDI) 2.59
    System average interruption frequency index (SAIFI) 1.84
    Mechanisms for monitoring outages (0-1) 1.0
    Does the distribution utility use automated tools to monitor outages? Yes
    Mechanisms for restoring service (0-1) 1.0
    Does the distribution utility use automated tools to restore service? Yes
    Regulatory monitoring (0-1) 1.0
    Does a regulator—that is, an entity separate from the utility—monitor the utility’s performance on reliability of supply? Yes
    Financial deterrents aimed at limiting outages (0-1) 1.0
    Does the utility either pay compensation to customers or face fines by the regulator (or both) if outages exceed a certain cap? Yes
    Communication of tariffs and tariff changes (0-1) 1.0
    Are effective tariffs available online? Yes
    Link to the website, if available online The retail market is competitive in New Zealand, with many players involved...
    Are customers notified of a change in tariff ahead of the billing cycle? Yes
    Price of electricity (US cents per kWh) 13.2


    If the duration and frequency of outages is 100 or less, the economy is eligible to score on the Reliability of supply and transparency of tariff index.

    If the duration and frequency of outages is not available, or is over 100, the economy is not eligible to score on the index.