Ease of Doing Business in


Samoa Download Profile (1691.8KB, pdf)
Region East Asia & Pacific
Income Category Lower middle income
Population 193,228
GNI Per Capita (US$) 3,930
City covered Apia



DB 2017 Rank



DB 2017 DTF (% points)

  • local_library
  • group
Topics DB 2017 Rank DB 2016 Rank info_outline Change in Rank DB 2017 DTF (% points) info_outline DB 2016 DTF (% points) info_outline Change in DTF (% points) info_outline
Overall 89 87 down
62.17 62.16 down
Starting a Business 37 34 down
92.49 92.46 up
Dealing with Construction Permits 96 90 down
68.63 68.59 up
Getting Electricity 59 52 down
79.61 79.67 down
Registering Property 64 63 down
69.12 69.13 down
Getting Credit 157 152 down
25.00 25.00
Protecting Minority Investors 63 62 down
58.33 58.33
Paying Taxes 71 68 down
76.93 76.93
Trading across Borders 141 139 down
57.81 57.81
Enforcing Contracts 67 66 down
60.44 60.44
Resolving Insolvency 134 133 down
33.33 33.23 up

DB 2017 Rank:


DB 2016 Rank:


Change in Rank:


DB 2017 DTF (% points):


DB 2016 DTF (% points):


Change in DTF (% points):


Price of electricity (US cents per kWh) 37.1
Name of utility EPC
City Apia
Indicator Samoa East Asia & Pacific OECD high income
Procedures (number) info_outline 4 4.5 4.8
Time (days) info_outline 34 72.9 76.2
Cost (% of income per capita) info_outline 641.9 714.6 62.5
Reliability of supply and transparency of tariff index (0-8) info_outline 4 3.6 7.5
  • Measure of efficiency
    No. Procedure Time to Complete Associated Costs

    Request and await electrical permit and cost estimate for connection

    Agency: EPC

    The electrician is required to come to EPC and fill in the first half of the wiring permit in order to obtain a permission to proceed with the required wiring installation. The electrician cannot apply for an electricity connection if he/she does not first obtain an electrical permit. In our case, the registered electrician granted Grade A License should fill out an electrical permit that tells the utility about all consuming equipment which are going to be connected to the system as well as the maximum demand required.

    After the electrician fills in the form for the wiring permit indicating all consuming equipment and appliances as well as the calculated maximum demand, the electrical permit is passed on immediately to the engineering unit so that they can carry-out the surveying. After that, the electrical permit and all attached documents are passed back to the Customer Service Unit so it can inform the customer about the total installation costs for the project. When the payment is done, the General Manager can then grant and approve the permit with his signature (the electrical/wiring permit is free).

    By submitting the filled out electrical permit the licensed electrician applies for a new connection on the customer’s behalf and a new service permit is lodged with the customer service section. The service order form is passed to the Electrical Engineer for pre-inspection and the cost of the installation is calculated.

    Along with the application, the electrician attaches a scheme plan for the land dimensions.There is no separate supply contract and a general contract is signed once the estimate is provided.

    14 calendar days WST 561.6
    * 2

    Await external site inspection by EPC

    Agency: EPC

    After the electrical permit form is submitted, the utility visits the site for external inspection. The electrician is usually present during the inspection. When an extension of the main power lines and transformer are required, the corporation will carry out a survey.

    The inspection is required by the engineering unit to clarify the following issues:
    1. Whether the existing supply on that street can cater the new customer’s load
    2. How far is the end of the existing line from the new customer
    3. The costs required to extend the electricity supply

    1 calendar day WST 0

    Await completion of external works by EPC

    Agency: EPC

    Once the costs are paid by the customer, EPC can start the external connection works. Only EPC is in charge of the design and the external connection works. The meter is installed at the same time as when the connection is done.

    If the installation site exceeds 50 meters from the nearest EPC pole, the extra length of service line will be charged to the consumer.

    Installation of the transformer will be required to accommodate the assumed load.

    12 calendar days USD 25,000

    Obtain internal wiring inspection by EPC and then electricity flow

    Agency: EPC

    When the wiring of the installation is completed, and the permit is signed by the electrician, the EPC inspectors will carry out an inspection of the wiring. Electricity will be provided only when the wiring complies with the required standard. Once approved, the customer will be given a unique Consumer Number that matches up to the unique meter number.

    The Utility adopted the AS/NZS 3000 for doing inspections. When the internal wiring is approved power can start flowing.

    8 calendar days WST 0

    * Takes place simultaneously with previous procedure.

  • Measure of quality
    Reliability of supply and transparency of tariff index (0-8) 4.0
    Total duration and frequency of outages per customer a year (0-3) 0.0
    System average interruption duration index (SAIDI) 25.25
    System average interruption frequency index (SAIFI) 20
    Mechanisms for monitoring outages (0-1) 1.0
    Does the distribution utility use automated tools to monitor outages? Yes
    Mechanisms for restoring service (0-1) 1.0
    Does the distribution utility use automated tools to restore service? Yes
    Regulatory monitoring (0-1) 1.0
    Does a regulator—that is, an entity separate from the utility—monitor the utility’s performance on reliability of supply? Yes
    Financial deterrents aimed at limiting outages (0-1) 0.0
    Does the utility either pay compensation to customers or face fines by the regulator (or both) if outages exceed a certain cap? No
    Communication of tariffs and tariff changes (0-1) 1.0
    Are effective tariffs available online? Yes
    Link to the website, if available online http://www.epc.ws/index.php/home/electricity-rates
    Are customers notified of a change in tariff ahead of the billing cycle? Yes
    Price of electricity (US cents per kWh) 37.1


    If the duration and frequency of outages is 100 or less, the economy is eligible to score on the Reliability of supply and transparency of tariff index.

    If the duration and frequency of outages is not available, or is over 100, the economy is not eligible to score on the index.