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Getting Electricity in

Timor-Leste

Below is a detailed summary of the procedures, time and cost required for a business to obtain an electricity connection for a newly constructed building in Timor-Leste.

This information was collected as part of the Doing Business project, which measures and compares regulations relevant to the life cycle of a small- to medium-sized domestic business in 190 economies. The most recent round of data collection was completed in June 2016.

Compare Timor-Leste to 189 other economies.

  • Measure of efficiency
    No. Procedure Time to Complete Associated Costs
    1

    Submit application to EDTL and await estimate

    Agency: EDTL

    The application can be submitted by mail or in person. With the application a customer has to submit: location of site, proposed building location, proposed service location, estimated load requirement and a registration of the business ant the National Direction of Commerce (EDTL has different tariffs according to different type of business activities, this will also help EDTL to assign the correct tariff). Since the power required is more than 4500 VA, EDTL requires an installation wiring project. This project concerns the internal wiring.

    The documents do not require notarization. The supply contract is signed the same day the application is submitted. All departments of Electricidade de Timor-Leste are located in one building and the customer service in one part of the building takes care of applications and supply contracts.

    The day the customer signs the contract he has to make a declaration, accepting all terms and conditions given by EDTL for use of electricity. This will be among others, to never make an illegal connection, to never damage meters, to allow EDTL staff to inspect the installation whenever needed, and use electricity according the load required submitted to EDTL.


    Then the utility works on the plan of the connection and provides an estimate to the applicant. The application fee depends on the distance from the grid.

    28 calendar days USD 600
    2

    Receive external inspection by utility

    Agency: EDTL

    Someone from the applicant’s party is required to be present during the inspection.

    14 calendar days USD 0
    3

    Receive external works and final connection from utility

    Agency: EDTL

    The utility is in charge of designing the connection and carrying out the physical connection works. However, it might higher a subcontractor to complete the works.

    A customer has to await external connection works depending on availability of material. All the material is provided either by the utility, and the applicant is charged at the end for the expenses, or the customer can buy the materials themselves.

    Materials required for external works, including transformer are usually not readily available in the domestic market. The materials need to be imported from a foreign market, which averages a month to be delivered. The meter is installed by the utility at the same time as when the external works are done.

    A load of 140 kVA requires construction of a new substation. The cost of the transformer is paid after the estimate is provided and before any external connection works can start. The cost to pay for the external works depends on many factors, such as whether they prefer a private transformer dedicated only to their business or a public transformer that they will share with future customers.
    The meter is installed by the utility and electricity starts flowing as soon as the external connection works are over and the fees have been paid.

    51 calendar days USD 22,816.25

  • Measure of quality
    Answer
    Reliability of supply and transparency of tariff index (0-8)
    Total duration and frequency of outages per customer a year (0-3)
    System average interruption duration index (SAIDI) ..
    System average interruption frequency index (SAIFI) ..
    Mechanisms for monitoring outages (0-1)
    Does the distribution utility use automated tools to monitor outages? No
    Mechanisms for restoring service (0-1)
    Does the distribution utility use automated tools to restore service? No
    Regulatory monitoring (0-1)
    Does a regulator—that is, an entity separate from the utility—monitor the utility’s performance on reliability of supply? No
    Financial deterrents aimed at limiting outages (0-1)
    Does the utility either pay compensation to customers or face fines by the regulator (or both) if outages exceed a certain cap? No
    Communication of tariffs and tariff changes (0-1)
    Are effective tariffs available online? No
    Link to the website, if available online n.a
    Are customers notified of a change in tariff ahead of the billing cycle? No
    Answer
    Price of electricity (US cents per kWh) 24.0

    Note:

    If the duration and frequency of outages is 100 or less, the economy is eligible to score on the Reliability of supply and transparency of tariff index.

    If the duration and frequency of outages is not available, or is over 100, the economy is not eligible to score on the index.