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Getting Electricity in

United Arab Emirates

Below is a detailed summary of the procedures, time and cost required for a business to obtain an electricity connection for a newly constructed building in United Arab Emirates.

This information was collected as part of the Doing Business project, which measures and compares regulations relevant to the life cycle of a small- to medium-sized domestic business in 190 economies. The most recent round of data collection was completed in June 2016.

Compare United Arab Emirates to 189 other economies.

  • Measure of efficiency
    No. Procedure Time to Complete Associated Costs
    1

    Submit application for electricity supply to Dubai Electricity and Water Authority (DEWA)

    Agency: Dubai Electricity and Water Authority (DEWA)

    The customer is required to have their electrical works executed through an electrical contracting company. The trade license for carrying out electrical works in Dubai is issued to companies by the Department of Economic Development, Government of Dubai. The electrical contracting company is required to have electrical engineers and the other technical staff working under their sponsorship. A private engineer cannot obtain such trade license as a consultant company or contracting company or execute such works in Dubai. The consultant and contracting companies are enrolled with DEWA as per above criteria to be able to access the online services.

    The contractor is granted access to apply for an electrical connection through the online portal as authorized through the trade licenses for electrical works. The system allows customers to submit their application and track the status of the application online.

    DEWA has streamlined the 2 step 10 day reform, named " Al Namoos" for permanent new connection project loads up to 150 kWA. Needs under this threshold do not require an advance payment for the connection fees or the utility's security deposit. Connection charges calculated on fixed unit rate per kWA are paid after getting electricity. Furthermore, the security deposit is charged along with the first billing cycle.

    In addition, as per the agreement between Roads & Transport Authority, Dubai and DEWA, Excavation permits are no longer required for DEWA’s external cable laying works. Hence, DEWA’s service cables are installed immediately upon receiving Getting Electricity Application.

    3 calendar days AED 0
    2

    Obtain external works from DEWA's contractor

    Agency: Dubai Electricity and Water Authority (DEWA)

    Processing for CAR permission from the concerned authorities are made immediately (by DEWA) after preparation of estimate and without waiting for payment. DEWA can prepare a estimate of connection fees based on the approved drawings, the comments made in the NOC (the remarks indicate whether a substation is needed or not), and its Geographical Information System (GIS) that allows it to map the city, without the need to go on site.


    The external works are concluded by one of DEWA’s contractors. For 200 Amps, the cable needed would be a 185 mm2 Al, 150 m. long.


    DEWA provides the meter and the cable, but charges only for the cable. The fee charged is equal to the cost for DEWA to lay out the cable (i.e. price of the cable and labor costs). The customer obtains and installs the rest of the material themselves (such as circuit breaker and meter cabinet).


    The customer requires executing the electrical works through an Electrical Contracting Company. The Trade License for carrying out electrical works in Dubai is issued to companies by the Department of Economic Development, Govt. of Dubai. The Electrical Contracting Company shall have electrical engineers and other technical staff working under their sponsorship. A private individual/engineer cannot obtain such Trade License as a Consultant Company or Contracting Company or execute such works in Dubai. The Consultant and Contracting companies are to be enrolled with DEWA as per the above criteria to approve access to the on-line E-services.


    All works starting from NOC, Drawing approval, application registration, and issue of estimate, payment and up to installation of DEWA cable can be done in parallel and hence, do not cause delays.

    25 calendar days AED 35,000
    * 3

    Apply for and receive internal wiring inspection and obtain meter installation and final connection from DEWA

    Agency: Dubai Electricity and Water Authority (DEWA)

    To request inspection of internal wiring, the electrical contractor has to apply online for an LV Inspection & Release of Supply, and can also track the status of their application online. The approval can be obtained only if the electrician has previously obtained approval of the LV Shop Drawing. The application is free of charge. After submitting the online application, the electrical contractor will be asked to submit hard copies of the drawings, a site plan, and the NOC to the utility.

    Staff from DEWA then check the internal wiring of the building (meter box, distribution board(s), etc.) to make sure it has been carried out according to the approved drawings. DEWA will install the meter and connect the warehouse to electricity upon successful inspections. Inspections approval is communicated internally within the utility, enabling the utility to carry out electrical works immediately without the need for the customer to be present.

    If the full electrical installation is in compliance with the regulations and approved drawings, then inspection and final supply can be carried out within 2 days. If a re-inspection is required or there is a delay in submission of the building completion certificate, then more time would be needed.

    4 calendar days AED 1,911.6

    * Takes place simultaneously with previous procedure.

  • Measure of quality
    Answer
    Reliability of supply and transparency of tariff index (0-8)
    Total duration and frequency of outages per customer a year (0-3)
    System average interruption duration index (SAIDI) 0.33
    System average interruption frequency index (SAIFI) 0.27
    Mechanisms for monitoring outages (0-1)
    Does the distribution utility use automated tools to monitor outages? Yes
    Mechanisms for restoring service (0-1)
    Does the distribution utility use automated tools to restore service? Yes
    Regulatory monitoring (0-1)
    Does a regulator—that is, an entity separate from the utility—monitor the utility’s performance on reliability of supply? Yes
    Financial deterrents aimed at limiting outages (0-1)
    Does the utility either pay compensation to customers or face fines by the regulator (or both) if outages exceed a certain cap? Yes
    Communication of tariffs and tariff changes (0-1)
    Are effective tariffs available online? Yes
    Link to the website, if available online https://www.dewa.gov.ae/en/customer/services/consumption-services/calculato...
    Are customers notified of a change in tariff ahead of the billing cycle? Yes
    Answer
    Price of electricity (US cents per kWh) 12.2

    Note:

    If the duration and frequency of outages is 100 or less, the economy is eligible to score on the Reliability of supply and transparency of tariff index.

    If the duration and frequency of outages is not available, or is over 100, the economy is not eligible to score on the index.